FAQ
Can I buy directly from you or should I contact a dealer?
Depending on the products you require and the destination of your goods, they can be purchased directly from our products in China or through one of our exclusive distributors in your area. Please contact us to get the contact details of your closest partners.
Whom should I contact if I need service or spare parts?
Our technical office is always available to answer your requests, you can contact us directly or the dealer whom you purchased the machine from.
Is equipment installation and training included in the purchase?
A: Yes, we provide comprehensive pre-sales installation and training services to ensure customers can operate and maintain the equipment correctly.
Are the machines shipped already assembled and ready to work?
All the models are already assembled. For the bench saws, it is only necessary to position the legs before starting the adjustments: after removing the packaging, all the models must be positioned and placed on a flat surface. To start working, it is necessary to connect the electricity and, for some models also the compressed air. Finally, water must be provided by direct connection or filling the water tank.
What is the warranty period for the equipment?
The warranty period depends on the specific equipment model, typically ranging from 12 to 24 months after purchase.
Are optional accessories essential for working? Can they also be purchased later?
Optional accessories are not indispensable for working; however, they can be useful to facilitate processing. Some must be chosen at the time of purchase of the machine because they can require modification to the main structure, others can also be purchased at a later time.
Is it possible to have machines with different voltages?
Usually yes, we can adapt the voltage according to the country of destination.
Do you ship worldwide?
Yes, the machines can be shipped all over the world.
How are shipments made?
Shipments are made by courier based on size. We can provide a quotation for the freight or the customer can use their trusted shipping company. Usually, for larger machines shipments these are either made via cargo- through containers or groupage service, or via road using a truck. Notedly, for the smallest models, are also possible to be expressed shipped by air, upon request.